Introduction: Cutting Through the Noise
In healthcare, every new technology comes with a flood of questions. Providers ask if it will add more clicks. Executives want proof of ROI. Coders wonder whether AI will replace them.
Two years after launching Genesis by MediMobile, our AI-powered medical coding and charge capture platform, we’ve heard it all — and we’ve seen firsthand how accurate answers turn skepticism into confidence.
“When we introduced Genesis, we weren’t introducing another app,” said Paul Valenzuela, CEO of MediMobile. “We were introducing a new way of thinking. For 20 years, charge capture has been manual, repetitive, and error-prone. Genesis is the first system to take that entire workflow — from documentation to charge creation — and make it automatic, accurate, and instant.”
Here are the 15 most common questions about AI charge capture and medical coding automation, answered with real-world experience.
Q1. Does AI charge capture really eliminate manual work, or is it just a buzzword?
A: Many so-called “AI” tools in healthcare still rely on rules or templates. Genesis goes further — it eliminates manual charge capture entirely.
It reads provider documentation, applies CPT and ICD-10 codes automatically, and even tracks MIPS measures in real time. Providers continue documenting in their EMR while Genesis quietly handles everything else.
“If it doesn’t make a clinician’s day easier, it’s not AI — it’s just automation,” said Rudy Regalado, Director of Operations. “Genesis is invisible in the best way possible. There’s no new system to log into, no new workflow to memorize. Providers do what they already do, and Genesis handles the rest behind the scenes.”
Q2. How accurate is AI coding compared to human coders?
A: Genesis consistently meets or exceeds the accuracy of manual coding. It doesn’t fatigue, doesn’t forget payer updates, and learns continuously from feedback loops between coders and denials data.
“Accuracy is the foundation of trust,” said Chris Easter, VP of Product & Engineering. “Genesis applies consistent logic every time, and that consistency drives audit success. Human coders are invaluable, but they shouldn’t spend their energy re-typing what’s already clear in the documentation. Let AI handle the repetitive, and let coders handle the complex.”
Q3. Will AI coding replace coders?
A: No. It redefines their role. Instead of entering charges line by line, coders oversee accuracy, compliance, and education.
“We hear this fear often,” said Lauren Hall, Director of Business Development. “But what actually happens is empowerment. Coders move from repetitive data entry to being quality guardians. They get to use their expertise, not just their keystrokes. Most teams report a 75% workload reduction — and that’s time they can now spend improving the process, not chasing it.”
Q4. What about compliance and audits?
A: Compliance is where Genesis shines. Every charge includes an audit trail of why it was coded that way, which documentation supported it, and how payer feedback updated the model.
“Audits used to be reactive — you found out after the fact,” explained Chris Easter. “Now you can see compliance risk as it happens. Genesis is built to show its work, so auditors see a complete, logical chain from note to code. That’s peace of mind for administrators.”
Q5. Will providers need to learn a new system?
A: No, they do not have to. Genesis integrates directly into your EMR and runs quietly in the background — no retraining, no new logins, no workflow disruption. MediMobile can train providers on our system for providers that want to do their own charge capture.
“We built Genesis to respect the clinician’s time,” said Rudy Regalado. “Providers shouldn’t have to learn software to get paid. The best compliment we get is when doctors say, ‘I didn’t even notice it was there.’ That’s the point.”
Q6. What is the ROI beyond dollars?
A: Financially, groups often see ROI within 1–3 months. But the deeper value is time, morale, and scalability.
“The first number we talk about is revenue recovered,” said Paul Valenzuela. “But the second number — the hours given back — matters just as much. Genesis helps providers reclaim 10+ hours a week. That time means less burnout, faster billing, and more focus on care. The ROI isn’t just financial. It’s cultural.”
Q7. How fast can we implement Genesis?
A: Most go-lives happen in weeks, not months. MediMobile handles integration, testing, and training with minimal disruption.
“Speed is our priority,” said Chris Easter. “Our implementation team connects the feeds, validates mappings, and proves accuracy before switching over. The goal is simple: get to live results fast, so leadership sees the value right away.”
Q8. Does Genesis work for both small practices and large health systems?
A: Yes. Genesis was designed for scalability. Whether you’re a 10-provider practice or a 2,000-provider enterprise, the same AI engine adapts to your workflows.
“AI shouldn’t be a luxury,” said Lauren Hall. “We’ve seen single-specialty groups and national health systems both succeed. What matters is that Genesis molds to you, not the other way around.”
Q9. Which specialties does Genesis support?
A: Emergency medicine, hospital medicine, cardiology, orthopedics, internal medicine, and many others. If it’s documented, Genesis can analyze and code it.
“We trained Genesis on millions of encounters across multiple specialties,” noted Chris Easter. “That’s why it performs so well — it’s been exposed to real-world complexity on real clinical documentation.”
Q10. How does Genesis handle payer changes and evolving coding rules?
A: Every payer response and coder adjustment loops back into the model. Genesis evolves daily, not quarterly.
“Static systems age fast,” said Rudy Regalado. “Genesis grows with your data. Every encounter makes it smarter, every denial makes it sharper.”
Q11. Can Genesis reduce denials?
A: Absolutely. By catching missing documentation and compliance risks before submission, Genesis improves first-pass yield and reduces denial-related rework.
“We’ve seen denial rates drop significantly because Genesis flags gaps before claims go out,” said Lauren Hall. “Prevention beats correction every time.”
Q12. How does MediMobile ensure data security and HIPAA compliance?
A: Genesis is built on HIPAA-compliant infrastructure with full encryption, access logging, and user-level controls.
“We protect healthcare data like it’s our own,” said Chris Easter. “Security isn’t a checklist for us — it’s embedded in the design. Every transaction, every API call, every storage event is logged and encrypted.”
Q13. How does Genesis improve provider experience day to day?
A: Providers document once, and Genesis handles the rest. No after-hours coding. No follow-up emails from billing.
“When doctors tell us they got their evenings back, that’s the win,” said Paul Valenzuela. “Genesis gives time back — that’s something you can feel, not just measure.”
Q14. How do organizations measure success post-go-live?
A: MediMobile tracks metrics like captured charges per encounter, coder workload, time to bill, and revenue lift — all visible through customizable dashboards.
“Transparency is our philosophy,” said Lauren Hall. “We show every metric that matters: efficiency, accuracy, and dollars recovered. When clients see their data, they see the proof.”
Q15. What’s next for AI charge capture and Genesis?
A: The future is predictive. Genesis is evolving toward proactive denial prevention, real-time documentation guidance, and deeper executive analytics.
“Genesis started by fixing a broken workflow,” said Paul Valenzuela. “Now it’s moving toward foresight — predicting denials, guiding charting, surfacing insights automatically. The next era of AI in charge capture is not reactive, it’s anticipatory.”
From Questions to Confidence
Every innovation starts with uncertainty. But after two years of measurable results, one thing is clear — Genesis works. It’s accurate, compliant, and transformative. It gives time back to providers, clarity to coders, and confidence to executives.
When providers ask, “Will this make my life easier?” — the answer is yes.
When leaders ask, “Will this strengthen my organization?” — the answer is yes.
When the industry asks, “Is AI ready to transform charge capture?” — Genesis already has.
Have more questions? Schedule a demo below to speak with a member of our team!